Hi Jodie and Evan,

Just a short note to let you both know that it was a pleasure to deal with both of you cncerning the replacement of our Lifebreath HRV.. 

Most of the time Management only gets calls of complaints but I want to assure you both that i was very impressed with both of your personal and business approach to our purchase.

Thank you for restoring my belief that there are still companies who believe in Customer service .

Thank you both for your time.

As well I was quite impressed with the two service reps who came to nstall the unit. Kudos to them both.

We’re very pleased with how the installation process went yesterday. Instead of simply doing a ‘satisfactory’ installation they took the time and care required to perform an ‘outstanding’ installation. It’s refreshing to see such high quality workmanship and attention to detail. They obviously take pride in their work and this reflects well on your company.

Thanks Evan, for your efforts in our decision and purchasing process. The wealth of information that you provided and your quick responses to my questions in emails were much appreciated.

We would like to get a cover for the air conditioner. Can you please let me know about price and availability?

Thanks,

Thanks for everything guys.  Installers were great.

You guys rock! 🙂

Thursday evening my furnace was red tagged.  I called Capital City Heating and Cooling who responded immediately.  The technician confirmed the red tag.  The installers were at my house on Friday at 8:30 a.m. installing my new furnace.  They were friendly, polite and professional.  I would definitely recommend Capital City Heating & Cooling. 10 ++

I thought I would leave a review on your web site, but don’t see a spot to do so.

My air conditioner failed during the hot spell this week and I phoned on Thursday morning. I found your receptionist to be very helpful, and she indicated that she would be sure that someone came out the same day. I had a couple of other appointments to work around, and Kerry had to call back a couple of times to try to find a convenient time. I was very happy to be kept informed and with the flexibility shown. Ultimately, the appointment had to be scheduled for “after 5”. When it was getting close to 6 p.m. I was sure I was out of luck, but I received a phone call informing me that Alec would be there before 7. He arrived as indicated, and was able to diagnose the problem and provide me with an estimate, noting that my older air conditioner was reaching the end of its life. I chose to have him repair the air conditioner which he did very efficiently, and for the price indicated.

In summary, I was very pleased with all aspects of the service that I received, and would highly recommend Capital City.